Maintenance requests without the guesswork
Track community maintenance requests from report to resolution.
A maintenance issue should not require repeated follow-ups to get attention. Commonground gives residents a simple way to report a problem and gives administrators a clear workflow for assigning responsibility, tracking status, and documenting progress.
Built for the work communities do every day.
Let residents submit detailed maintenance requests, including photos and location information.
Track each request from open to completed, and assign vendors with emailed work orders (Professional plan).
Keep a message thread with the resident on every request, from report to resolution.
How it works
A simpler path from task to outcome.
- 1
Residents report an issue
A resident submits the issue with a description, category, location, and optional photos.
- 2
Administrators review and assign
Administrators review the request, update its status, and can assign a vendor, schedule the work, and email a work order.
- 3
The community sees progress
A documented request history makes it easier to understand what was reported and how it was resolved.
Frequently asked questions
Questions about community maintenance management software.
Can residents attach photos to a maintenance request?
Yes. Residents can include photos with a maintenance request to provide useful context for community administrators or managers.
Can community administrators assign maintenance requests to vendors?
Yes. On the Professional plan, administrators keep a vendor directory, assign a vendor to a request, record the scheduled date and cost, and email the vendor a work order.
What kinds of maintenance work can be tracked?
Communities can use the maintenance request workflow for shared-property issues such as landscaping, amenities, structural concerns, electrical problems, and more.
Ready to make community management easier?
Start a 14-day free trial, or explore Commonground with a free demo.